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| ColorID.Remote.Connect is a remote
diagnostic utility, it allows ColorID's technical
service team to remotely connect to a customer's ID system for troubleshooting
purposes |
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Download Software (Zip) |
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Download Software (Exe) |
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[+] Support |
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There
is no cost for ColorID.Remote.Connect when you purchase
your ID Printer from ColorID.
This new remote diagnostic utility dramatically cuts down the time to identify problems and correct them. It is not uncommon for ColorID service engineers to have a problem diagnosed and fixed in less than an hour or two. This gets their customers up and running quickly and often avoids, lengthy down time or a costly on-site visit.
At the customer's control, a service engineer is allowed access over the Internet into their ID station. The ColorID engineer can then evaluate and test the software system, database, ID Printer settings and much more. The customer has a complete view of each step the support engineer is taking. When the remote session is completed, the software is automatically uninstalled preventing any further access to the ID system.
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